FAQ
What is screen printing?
Screen printing is a popular method used to create custom garments and more. It starts with a design that's printed onto a film positive, then burned onto a mesh screen...think of it like a large scale stencil. The ink is pressed through the mesh screen using a squeegee, then ran through a heater to dry and set the ink into the fibers of the clothing.
This means the ink is infused into the fibers of the clothing instead of the ink sitting on top of the garment, which ensures the design will last longer wash after wash.
If your design has multiple colors, then multiple screens will be created and applied individually.
Do you offer more than t-shirts?
Yes! There are a variety of items to add your customized designs to. Hats, hoodies, tote bags, aprons, koozies, safety and sun protection apparel, socks, and more!
Do you have a minimum requirement per order?
The short answer is, yes. Due to the time, effort, and the cost of products, we require a minimum order of 12 items for a 1-color, 1 placement design.
For anything beyond that, we require a minimum of 24.
These minimums can be a variety of sizes and different types of garments/accessories combined.
Do you offer discounts for larger orders?
Unfortunately, since our vendors don't offer that option, we're unable to extend any discounts to our customers.
Can I provide my own garments and accessories?
Yes, you're welcome to provide your own garments and/or accessories; however, we will not be responsible for replacing or provide any refunds for the item(s) if a misprint happens.
We recommend for us to order the items in the event of an issue during printing, so we can easily replace the item(s) at no extra cost to you.
How many colors can you do?
We can do up to a 6 color design.
Do you accept exchanges?
Unfortunately, since all designs are customized and hand printed, we do not accept exchanges.
Do you deliver?
Yes, we will deliver to any location within a 15 mile radius of our location for $15.00. Payment is due at the time of delivery, either by paying online, or with a check.
How do I pay for my order?
Payment is due at the time of pickup or delivery.
You can pay your invoice via ACH or debit/credit by clicking the link on the invoice that's emailed to you. We happily accept checks as well made payable to: Hawkeye Graphics CO. If you choose to pay via check, please reference the invoice number on the check and bring it with you when picking up your order, or have it ready when delivered.
If you're paying via cash, check, or ACH, deduct the credit card convenience fee from the total invoice; otherwise, the credit card fees apply to any other online payment form.
If items are not picked up and paid for in full within 10 days of the invoice date, you will be charged a 10% late fee of the total invoice per month until the total invoice is paid in full.
What if I have an issue with my order?
At Hawkeye Graphics CO, we strive for quality over quantity.
Since we print your custom designs by hand, there's always room for human error. If you find that we have sent you a poor quality item or the wrong item(s) by accident, we will do everything in our power to make it right.
If the custom products you receive differ materially from what you ordered, or if the goods are otherwise flawed, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Hawkeye Graphics before returning any goods to ensure that your return is handled quickly and accurately.
If you have any questions or concerns about your order, please call us at 970-247-3181, Monday-Friday: 9am - 4pm.